Who are the key support organisations I should know about?
The National Welfare Coordination Centre - NWCC
The NWCC provides a 24-hour point of contact and information service for members and for families of personnel deployed on or in support of operations and on designated exercises. It is staffed by Navy, Army and Air Force personnel who can answer your questions or direct your query to the appropriate agency.
All deploying members are required to complete a Family Registration Form available through webforms which is lodged with the NWCC. This form provides the names, addresses and telephone numbers of emergency contacts, and details any family circumstances, which Defence should be aware of, and that might affect the support required by the family during the absence of the member.
All Hours Telephone Line: 1800 801 026
Defence Community Organisation - DCO
The Defence Community Organisation provides a number of services to families while members are away from home. These include:
- Details of any support or information groups being held during the deployment period
- Information on how to contact a member
- How to access local support groups
- Access to sources of emergency financial assistance
- Confidential casework and counselling services
- Case management of members seriously ill, injured or killed
- Information on local support groups
- Compassionate Returns to Australia
In conjunction with Units, DCO may also sponsor or support social gatherings amongst families of deployed members.
You can register your family for regular deployment support calls from DCO during the member’s absence by calling the Defence Family Helpline on 1800 624 608.
What support is available in an emergency?
The Emergency Support for Families Scheme has been developed to provide short term assistance to an ADF member’s dependants in an emergency situation where the member is absent from the dependants location for Service reasons.
Information about the Emergency Support for Families Scheme can be found on the Defence Community Organisation website.
Visit www.defence.gov.au/dco/ > Managing Times of Difficulty > Emergency Support
or by calling the Defence Family Helpline on 1800 624 608.
What can we read or do to prepare?
The Member and Family Care Plan is a working plan for the care of loved ones and personal property during separation. It provides vital information about personal arrangements the family.
The Member and Family Care Plan should ideally be left with a family member or other trusted person for use in case of an emergency.
The Defence Community Organisation produces a Deployment Support Booklet which is an overview of deployment support information including change in emotions before, during and after deployment.
Download the latest version of DCO’s Deployment Support Booklet and Member and Family Care Plan through the DCO website.
Visit www.defence.gov.au/dco/ > Resources > Downloads
The Defence Community Organisation has produced fact sheets on many issues affecting Defence family members, including parenting and improving personal wellbeing.
Visit www.defence.gov.au/ > Resources > Downloads
A range of programs and resources is available from the Defence Community Organisation to help children to develop strategies to cope with the challenges of Defence life such as deployment, absence and relocation, and use them to learn and grow.
Visit www.defence.gov.au/dco/ > Children > Programs & Products for Kids
Defence Community Organisation
Joint Health Command is a source of information to assist members and families before, during and after time away.
The ADF Financial Services Consumer Council has excellent Financial Pre and Post Deployment Checklists including topics such as insurance, tax and budgeting.
Where can I get Defence information about the deployment?
For information about current Australian Defence Force Operations visit the Global Operations section of the Defence website.
Visit www.defence.gov.au/ > Operations and Exercises > Global Operations
Do I need to make any arrangements with DHA?
The DHA Appointment of Agent form is required if the serving member who is nominated on the lease with DHA would like to nominate their partner or family member to act as an agent on their behalf.
The agent can accept and vacate a service residence in the absence of the serving member. They are also able to request ongoing maintenance works to be conducted at the property.
This form must be completed and returned to your local DHA Housing Management Centre prior to agent's approval being provided for that nominated family member.
Download the form from the DHA website.
Visit www.dha.gov.au > Housing > Forms