Do you know there is someone in Defence who can assist you with your housing and relocation? There are Defence Relocations and Housing Managers (DRHM) in locations around Australia and they can provide advice and guidance if you have issues or questions arising out of relocations and housing service delivery.
DRHMs undertake a wide array of tasks like:
- Provide relocation and housing advice to members and their families,
- Maintain customer/provider relationships by participating in regular meetings and discussions with Toll Transitions and DHA managers to identify trends and improve services.
- Resolve issues raised by members regarding housing provision, maintenance, allocation, itinerary management and removals, and
- Assist members and their families resolve disputes with Toll Transitions or DHA from the provision of removal and housing services.
Your DRHM is available to answer questions on your relocation and housing but there are tools that will assist you. They include the Defence Relocations Guide available on the Toll Transitions website, the DHA Residence Agreement and Tenant Handbook if you are living in a DHA home, and ServiceConnect, available on the Defence Intranet.
If you have any feedback on relocations and/or housing you can contact your DRHM, DHA or TOLL or you may be invited to provide feedback by your DRHM or through Defence, DHA or TOLL surveys.
The DRHM network wishes everyone a very Merry Christmas and Happy New Year.