Providing Feedback

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Peak posting season is coming to an end.

We know that relocations can be busy and stressful times, and things don’t always go to plan. If you have encountered any road bumps in your relocation process, it is important that the right people hear your feedback so that they can continue to improve the delivery of their service.

On the other hand, if your move has been smooth sailing and you have received great service, let them know! Everyone loves to hear when they have done a good job, and positive feedback is as important as constructive criticism.

Key people to provide feedback to include:

Your allocated Toll Case Manager or Customer Service Manager ( [email protected] )

Defence Housing Australia www.dha.gov.au/contact-us/online-enquiry

The Defence Relocations & Housing Manager (DRHM) in your region

The Defence Families of Australia (DFA) Delegate in your region

You may also be contacted personally by the DRHM to provide feedback, or invited to participate in surveys hosted by Defence, Toll and DHA.

These surveys are a great way to have your say and get your feedback to the right people.

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