Contact Us
Below are key contacts you should utilise in the first instance to resolve an issue or seek support.
If you need us to advocate for you as you have been unsuccessful in resolving an issue, please contact the DFA National Delegate closest to you as they have close links with local communities.
If you are an ADF family on an overseas posting, please send an email to dfa.advocacy@defence.gov.au and the most appropriate team member will answer your enquiry.
Have you called
Defence Member and Family Support?
Defence Member and Family Support (DMFS) are the first point of call for Defence families seeking support, information or connection with their community.
They administer Defence programs and support for:
- Partner employment
- Childcare
- Education (including Defence School Mentors and Education Liaison Officers)
- Special needs
- Community connection
- Counselling services
- Crisis support
- Knowledgeable and supportive Family Liaison Officers (FLOs) within the local area offices who can provide advice and connect you with services in your area.
The Helpline is available 24-7 and is staffed by qualified human services professionals including social workers and psychologists.
1800 624 608
memberandfamilyhelpline@defence.gov.au
Useful contacts
General
Defence Member and Family Support – 1800 624 608
Defence Member’s Chain of Command
Department of Veterans’ Affairs (DVA) – 1800 838 372
Veteran Family Advocate Commissioner – (email)
Removals and Housing
Toll Transitions – 1800 819 167
Defence Housing Australia – 139 342
Defence Relocations and Housing Managers (DRHM) (email)
The Defence Home Ownership Assistance Scheme (DHOAS) – 1300 434 627
Financial Assistance
ADF Financial Services Consumer Centre – (website)
Bravery Trust – 1800 272 837
National Debt Helpline – 1800 007 007
Army Relief Trust Fund – (02) 6144 7857
Royal Australian Navy Relief Trust Fund – (02) 6155 9864
Royal Australian Air Force Welfare Trust Fund – (02) 5130 9486
Need help now?
Defence Member and Family Support (DMFS) offer a range of programs and services to help Defence families manage military life.
To access any DMFS support services, contact the all-hours Defence Family Helpline on 1800 624 608
Crisis Support Services
Open Arms – Veterans & Families Counselling – 1800 628 036
Health support line (for ADF members) – 1800 IM SICK
Employee Assistance Program – 1300 687 327
Suicide Callback Service – 1300 659 467
Lifeline – 13 11 14 or text line 0477 131 114
Beyond Blue – 1300 224 636
1800RESPECT – 1800 737 732
Emergency services – 000
Defence Family Advocate
Charlotte Webb (she/her)
National Delegates
Northern QLD
Eden Santos (she/her)
Southern QLD
This role is
currently vacant.
Central (Greater Sydney) and Northern NSW
Kathleen Robinson (she/her)
Victoria and Tasmania
This role is
currently vacant.
South Australia
This role is
currently vacant.
Western Australia
Tanya Wright (she/her)
NT and Kimberley
Samantha Cooper (she/her)
ACT and Southern NSW
Jessica Mitchell (she/her)
National Officers
Projects Officer
Mike Wall
Communications Officer
This role is
currently vacant.
Postal Address
DFA
BP33-04-048 Brindabella Park
35 Brindabella Circuit
Canberra Airport ACT 2609